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Icons not loading in Jira

Akshith Kumar
Akshith Kumar June 8, 2022


Some of the users are facing this issue in Jira data center as shown in the picture Normal priority icon is not loading for some of the users and it is loading for me.MicrosoftTeams-image (4).png

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Daniel Rowold
Daniel Rowold
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June 9, 2022

I have a user with this exact same issue.

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Akshith Kumar
Akshith Kumar June 13, 2022

It is not loading for all the users, I cleared my browser cache and I noted this.

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John Funk
John Funk
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June 8, 2022

Hi @Akshith Kumar  - Is everyone using the same browser type? Maybe have one of the users who do not see the icon to try with a different browser, or to try with incognito mode. 

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Akshith Kumar
Akshith Kumar June 9, 2022

Yes he tried the edge browser and also cleared the cache of chrome still same issue

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John Funk
John Funk
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June 9, 2022

I would go ahead and submit a support ticket with Atlassian to see if they can help figure it out. 

https://support.atlassian.com/contact/#/

Please post any resolution back here. Thanks and good luck!

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Akshith Kumar
Akshith Kumar June 13, 2022

Thanks opened a support ticket PSSRV-42958

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