I was not able to login, therefore new password setting was done, but still not login yet.

[Akizumi Ebisawa]

I am not able to login, therefore new password setting was done, but still not login yet.
URL: https://nwp-jira.atlassian.net/jira/software/projects/ELW/boards/25.

[Rinjini Poddar]

Hi @Akizumi Ebisawa , it’s not advisable to share the link in a public space. I recommend editing your post to remove it.

• Select the 'Can’t log in' option.
• It will redirect you to the next page. Enter your email address, and a recovery email will be sent to your inbox or spam folder.

Note: You will first receive a message confirming that you’ve requested a password reset. After 24 hours from receiving this initial email, you’ll get another email containing the recovery link, which will be valid for 1 hour.

Regards,
Rinjini

[MPLPROAPK]

Here’s a short answer you can post:

It sounds like there might still be a login issue even after resetting your password. Try clearing your browser cache or using a different device. Also, if you’re looking for the latest version of the app, you can check MPLPRO.DOWNLOAD for direct access and updates.

[Peter_DevSamurai]

Hi @Akizumi Ebisawa , 

I would recommend you submitting a ticket to support.atlassian.com/contact > "Login issues" > Provide URL, email, and error message. 

In the meantime, you can try few methods below:

1) Verify Reset Email: Check spam/junk in your email (the one tied to your Atlassian account). The reset link expires in 1 hour -> Request a new one at id.atlassian.com/login/resetpassword. Use the exact email from your invite or previous logins.

2) Clear Browser Cache: Try an incognito window or different browser/device. Disable VPN/extensions temporarily—sometimes they block Atlassian domains.

3) Account Check: Go to my.atlassian.com > Log in (or reset there). If successful, your Jira site (nwp-jira.atlassian.net) should work. If "account not found," it might be deactivated -> Then reactivate via admin.atlassian.com (if you're admin).

I hope everything works out for you :)

Best,

Peter