I wanted to integrate Servicenow with Jira cloud.

[Venkata Ganesh Reddy Sangana]

My goal is to get the list of users from Jira cloud who haven't used Jira and confluence for more than 60 days and deactivate their access. Need help in achieving this through Servicenow.(if not possible want to implement this any other way which doesn't require any additional subscription cost. Thanks!

[Syed Majid Hassan -Exalate-]

Hi,

This is Majid @ Exalate. 

I believe using an integration app might be an overkill for this specific use case, but if you are interested to explore the world of possibilities that would open up, I would urge you to look at Exalate. Coming to this use case, the entire problem description here is about Jira, but you also say you need to do this from ServiceNow. How though? You want to have a button in ServiceNow that would do this. Sorry but a bit confused! The solution would be to script out a couple of APIs call that would achieve this. So the question then becomes how you call this script from ServiceNow essentially, right?

Thanks

Majid

[Diana_Architect_ZigiWave]

@Venkata Ganesh Reddy Sangana hi there! indeed, this is a feature that's still not available in Jira but we're looking forward to. if you're curious about what other tools offer, check out ZigiOps. It has a free trial where you can test it and see how it handles your use case. It can easily be tailored to fit your case - deactivate the access to selected jira users.

Regards, Diana (ZigiOps team)

[Venkata Ganesh Reddy Sangana]

Hi @Diana_Architect_ZigiWave 

Thanks for the response. I am looking for something that can be done without additional Cost.

[abhishek_sharma03]

Hi @Venkata Ganesh Reddy Sangana 

you can follow Atlassian documentation to disable a user with the API : https://developer.atlassian.com/cloud/admin/user-management/rest/#api-users-account-id-manage-lifecycle-disable-post

[Venkata Ganesh Reddy Sangana]

Hi @abhishek_sharma03 

I wanted to do this from servicenow, I wasn't able to connect to JIRA from servicenow so was stuck there. It will be helpfull if there is any document or a informational video on how to integrate Jira and Servicenow.

[abhishek_sharma03]

Hi @Venkata Ganesh Reddy Sangana Service now can be integrated with Jira by using a 3rd party plugin named Exalate. 

Automatic deactivation of users in Jira cloud is not feasible Out of the Box (refer https://jira.atlassian.com/browse/ID-7726) but you may try https://marketplace.atlassian.com/apps/1230326/auto-users-management?tab=overview&hosting=cloud which supports this.

BR

Abhishek

[Rilwan Ahmed]

Hi @Venkata Ganesh Reddy Sangana ,

Welcome to the community !!

At present, Jira/confluence does not have a functionality to easily identify the users that didn't have logged in the application over a specific amount of time and delete it. There is a suggestion ticket where this feature is requested. You can vote and watch for the update.
https://jira.atlassian.com/browse/ID-7726

Please refer to answer from @Petter Gonçalves  in https://community.atlassian.com/t5/Jira-questions/How-to-Deactivate-Users-in-Cloud-who-never-login-last-60-days/qaq-p/1414377

Hope this can help you in some way. 

[Venkata Ganesh Reddy Sangana]

Hi @Rilwan Ahmed 

Thanks for the reply. I need to implement this without additional plugins enabled. I wanted to achieve this using REST API but i am new to Jira so looking if someone would help on integration.

Regards,

Ganesh.