I want to fill out a custom field of people type

[Esau Espinoza]

This is the JSON I use for that purpose

{ "fields": { "customfield_10282": { "id":"{{triggerIssue.parent.reporter.accountId}}" } } }

I am getting "data was not an array" error message. But when I use assignee field it works well.

Can someone give an hand with this?

[Bill Sheboy]

Hi @Esau Espinoza -- Welcome to the Atlassian Community!

Custom fields of People type are implemented as multiple-select, even when the single-user option was selected.  This applies to all team-managed, or other project types, using People type fields.

The solution is to use the array format for the JSON, as the error message indicates.  Here is the documentation for that format:

https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Multi-user-picker-custom-field

For example:

{
  "fields": {
    "customfield_10282": [
      { "id": "{{triggerIssue.parent.reporter.accountId}}" }
    ]
  }
}

Kind regards,
Bill

[Esau Espinoza]

Hi Bill, thanks for help!

It works!

[Trudy Claspill]

Hello @Esau Espinoza 

Welcome to the Atlassian community.

Is this being used in an Automation Rule? If so, please provide screen images showing the entire Automation rule. and the details of the step where you are using this JSON code.

Also, please provide all the information from the Audit Log for the rule execution.

You have flagged your question as being related to the Jira Service Management product. Can you confirm that is accurate? Also, are you working with a Team Managed project or a Company Managed project?

[Esau Espinoza]

Hi Trudy, 

Thanks for the help.

I attach the screenshots. It is a Team Managed project that use software project template

[Esau Espinoza]

[Esau Espinoza]

[Trudy Claspill]

Thank you for the additional information.

Please provide screen images showing the entire Automation rule.

Is this execution of this rule was it your intention that MDP-196 be the editted?

What type of issue is MDP-196?

Does it actually have a Parent issue?