I want to delete my account

[Samuel J]

Hi I created an account and I want to delete it I cancelled all subscriptions and everything but still can't delete my account

[Trudy Claspill]

Hello @Adham Mahmoud 

Welcome to the Atlassian community.

What happens when you try to delete your account?

[Samuel J]

[Trudy Claspill]

Try going to https://admin.atlassian.com

Select the Apps > Atlassian Apps page.

Did you cancel all the apps listed there?

Also try going to https://admin.atlassian.com/billing

That will show the Billing accounts to which you are associated.

Click into each one you see.

Check the Subscriptions page.

Check if there is anything listed there, and cancel it 

If that doesn't help, contact Atlassian Billing Support through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Samuel J]

is that considered canceled here ?

and for the billing page it is empty

[Trudy Claspill]

The Jira app appears to possibly be in the cancellation process. When did you cancel it?

It can take a bit of time for the cancellation request to be fully processed. I've also seen posts that customers have to contact Atlassian for help with cancelling Rovo.

If you want to try to expedite the process I recommend that you contact Billing Support.

[Samuel J]

I made the account today was just checking it out but can't seem to delete it

I cancelled it today

[Samuel J]

is everything cancelled though ?

[Gunjan Kumar]

Hi @Adham Mahmoud 

You will need to contact Atlassian Support on this: https://support.atlassian.com/contact