I want to delete my account . But why can’t I?

[Md AKIB]

I want to delete this account 

[Shashank Dubey]

Hi @Md AKIB ,

If you're trying to delete your Atlassian account and it's not allowing you to, you're not alone — there are a few common reasons this happens.

Here’s how it works in Atlassian Cloud:

 1. You Can’t Delete the Account If It’s Managed by an Organization

If your account is part of an organization-managed account (via Atlassian Access), you won’t see the delete option yourself.

In that case:

The account is controlled by your company’s admin.

You’ll need to contact your organization admin and ask them to delete/deactivate your managed account from the Admin Console.

 2. You’re the Only Site or Org Admin

If you are:

The only Site Admin

Or the only Organization Admin

Atlassian prevents deletion to avoid leaving the site without an administrator.

 Solution:

First assign another user as admin.

Then remove yourself from the admin role.

After that, you should be able to deactivate/delete your account.

 3. Active Subscriptions or Billing Responsibilities

If your account is tied to:

Billing contact

Active subscriptions

Marketplace app ownership

You may need to:

Transfer billing ownership

Cancel subscriptions

Transfer app/vendor ownership

 4. How to Delete a Personal Atlassian Account

If it’s a personal (unmanaged) account:

Go to: https://id.atlassian.com⁠�

Log in

Go to Profile → Account settings → Delete account

If the option is missing, it’s very likely managed by an organization.

 5. Still Blocked?

If none of the above apply, you can raise a request directly with Atlassian Support:

Go to: https://support.atlassian.com/contact⁠�

Select Account & Login Issues

I hope this may help you out.