I want to create a custom field containing an URL

[Murat Sahan]

Hi! 

I want to add a custom field URL FIELD containing a clickable URL for example 

to: https://www.yahoo.com/?guccounter=1

I did set the Default Value to: 

to https://www.yahoo.com/?guccounter=1

But the field shows the url as plain text and it is not clickable. However if I copy & paste the link from the field into a browser it works so the url is correct (I have tried other urls too).

How do I make it clickable? Or should I use some other kind of field and with what formatting then? 

Thanks for any help

[Pasam Venkateshwarrao · Accepted solution]

Hi @Murat Sahan 

URL is fine. It should be clickable and open web page in new tab. 

I have tested on Text Field ( sigle line) , it's working. JIRA detecting the URL. 

If it's a multiline field , then it won't work. otherwise it works for Single Line text field and URL field. 

 

[Murat Sahan]

Hi Pasam! I created a single line custom field as suggested and inserted an url as a default value and it unfortunately shows up as plain text 

[Pasam Venkateshwarrao]

Hi @Murat Sahan 

i have tried with url field while creating a ticket insert the url field as https://www.google.com

after creating ,in the view ticket screen if you click on the url it will redirects the page

[Murat Sahan]

Once again thanks for you help and you are right in the ticket it is an url :) but what I failed to explain (my bad) is that we want it to be an url in the create ticket screen so we can point users to more suitable issue types or a document to be read before filling in some of the fields. 

Anyhow your explanation is valuable since it helped me to better understand how the fields work! 

[Vikrant Yadav]

@Murat Sahan  For this you need to put field description with hyperlink and other details.  So that user can click on the link and see doc before creating a ticket. Adding default value/URL doesn’t work for your scenario. 

[Murat Sahan]

Hi Vikrant! Thanks could you please give me an example?