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I want to activate again my free Jira account.

I want to activate again my free Jira account.

I canceled my Jira Standard subscription and reduced active users to 10 (Free tier limit). However, the site remains inactive and my projects are locked. I would like to downgrade to the Free plan instead of reactivating Standard. How can I restore the free subscription? I only see the big reactivate button but not option to downgrade.

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Hello @Martín Melo Godínez ,

Good day! Welcome to Atlassian Community :) Can you share your cloud site URL so that we can check?

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@Shalini Pradhan actosoftmx.atlassian.net

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Hello @Martín Melo Godínez ,

The site is reactivated under Free plan.

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I want to activate again my free Jira account.

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