I submitted JIRA tickets but i try to open the link cannot show me the page and ticket status.

[JEFFREY HOW]

when i clip on the JIRA ticket, it show me HELP CONTER page " welcome to help center"

[Trudy Claspill]

Hello @JEFFREY HOW 

Welcome to the Atlassian community.

Can you share the URL that you are trying to use to access the ticket?

Here we are a user community, using our own Jira instances. It is very unlikely we have administrative access to the site where you submitted your ticket. But we may be able to offer you some advice about your problem, depending on the site you used.

[JEFFREY HOW]

https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmicron.atlassian.net%2Fbrowse%2FTSEWFD-890&data=05%7C02%7Cjeffreyhow%40micron.com%7Cf8254d30f2884bd3082208de2868fb32%7Cf38a5ecd28134862b11bac1d563c806f%7C0%7C0%7C638992628573115014%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Pd8%2FGMOQcxP098QD%2FvcjFLpzvTzXFTAi24LWJpRXDwU%3D&reserved=0

[JEFFREY HOW]

but the JIRA page pointed me to the Help Center even though i log in using micron account 

[JEFFREY HOW]

this is the url page to help center 

Help Center - Jira Service Management

[Trudy Claspill]

Thank you for the additional information.

You will need to contact the people who granted you access to the micron Jira instance to get this resolved.

That type of redirection could be a permissions issue. You may have permission to create issues in the specified project, but you might not have permission to view the issue after creation.

You can also try clearing your browser cache, using a different browser application, or using a browser private window to confirm the redirection is not caused by cached browser data.

[JEFFREY HOW]

Thanks for the clarification, i will follow up with my admin.