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I not can mention a user in the comment field

I not can mention a user in the comment field

Hello. I can't tag people in comments via @. But I can appoint him as an assignie or a reporter.
In global permissions for a group "jira-users" the permission is set to Browse Users.
Group "jira-users" consists of users who have a license to access Jira.
Issue Security is configured in the project. But this setting is used for literally a couple of tasks. That is, in most tasks this setting is not enabled.
The users I'm trying to tag with @ have the right to Browse Projects.

Please tell me what else needs to be done so that you can tag using @ users in the comments?

2 answers

0 votes

Hi @morozov ,

Welcome to the community !!

https://confluence.atlassian.com/jirakb/user-mentions-are-not-working-as-expected-in-jira-server-289277743.html some issues and solutions are mentioned here. Better to open a ticket and check if the user has the access to the ticket first

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Comment

@Rilwan Ahmed
The user has access to tasks.
I checked this myself by logging in as a user via SU.
When the user himself enters the task and tries to tag himself via @ in the comment, nothing happens.

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Comment

@morozov

Did you check if the user Valeriia is part of jira-users ?
Comment field is set to Wiki Style Renderer in the projects field configuration ?
Is the outgoing email enabled ?
Try restarting jira
The @mention feature of JIRA is failing to find some users (mostly ones with names starting with the initial letter of the domain) because the javascript responsible for this feature performs a filter over the results of a query via a REST call which is limited to 10 results (https://jira.atlassian.com/browse/JRASERVER-45836)
-- Check if you are impacted with this bug.