I need to restore my jiraworkspace . Unfortunately lost it. We were in a Standard Plan.

[Style It Padi]

Hi, please help me.  On May 23 i got an email stating that my Jira workspace has been deactivated.  How can I reactivate it? I followed the general support steps but I am not seeing the reactivation buttons.  HELP please.  i think i have 5 days to reactivate but i am unable to see the button. 

[Shalini Pradhan]

Hello @Style It Padi ,

Good day! Welcome to Atlassian Community :)

Can you share your cloud site URL for us to check?

[Style It Padi]

Thank you :).  It is  styleitpadi.atlassian.net

[Trudy Claspill]

Hello @Style It Padi 

Welcome to the Atlassian community.

What was the reason given for deactivation? If it was a billing issue you can contact the Billing support team through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

I see that somebody else in this forum has flagged your post here to raise it to the attention of Atlassian team members. That generally gets a response within two business days.

[Style It Padi]

Thank you so much.  It was due to inactivity.  I have valuable asset that needs to be retrieved.