Community
Q&A
Jira
Questions
I need to pay to restore my boards but there is a problem I need help ?!

I need to pay to restore my boards but there is a problem I need help ?!

Screenshot 2026-01-13 at 12.51.20.png Screenshot 2026-01-13 at 15.40.31.png Screenshot 2026-01-13 at 10.16.48.png

2 answers

1 accepted

0 votes

Answer accepted

Hello @Alaa Shaheen ,

Good day! Welcome to Atlassian Community :)

I have reached out to the concerned team to get the site reactivated.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

thank you

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hello @Alaa Shaheen ,

Good day! Looks like the Jira subscription was deactivated because it exceeded the user tier for the Free plan. This enabled a trial, which has expired, and it couldn't be renewed due to the lack of payment details.

You can reactivate the subscription:

Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
On the Subscriptions page, select the Inactive tab.
Find the subscription you’re looking for and select Reactivate.
Review your subscription details and select Continue.
Review your billing details. If they weren’t added before, you can add them now. If you select or add a new payment method, all subscriptions billed together in the same billing profile will be moved over to the new payment method.
Select Confirm.

Your reactivated subscription will appear on admin.atlassian.com/billing under Subscriptions > Active.

Document: https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Screenshot 2026-01-13 at 19.50.09.png

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

still not working

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I have created a support ticket on your behalf, an engineer will reach out to you, please keep an eye on your email.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

It's working now, thank you very much. But I want to change the plan for free, once I use it for studying, I can't offer 10$ every month. How can I do it ?!