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I need a clear way on how to build proper Automation queries - ACP-620 prep

Carolina Castro November 16, 2025

Hi all,

I'm weak on automation. I took my test yesterday (idn't pass for 1 correct answer) and today I see the Atlasian content on this matter is already getting updated.

The amount of rules and ways to build sintax is excessively large and I'm sure there might be ways to simplify this...maybe.

I need thricks to understand sintax and automation templates to not get confused why a rule won't work or if a sintax is correct or not.

Thanks!

CC

1 answer

0 votes
Carlos Garcia Navarro
Community Champion
November 16, 2025

Hi @Carolina Castro ,

Sorry to hear you didn't pass. Don't give up! This other post may be helpful: 

https://community.atlassian.com/forums/Training-Certification/ACP-620-exam/td-p/3046187

Carlos Garcia Navarro
Community Champion
November 16, 2025

If you'd like to learn more about automation, I also recommend to read the documentation, look for specific trainings and trying hands-on exercises:

https://community.atlassian.com/learning/lesson/what-is-automation

https://www.atlassian.com/software/jira/guides/automation/tutorials#manage-automation-rules

Good luck!

Carolina Castro November 16, 2025

Hi Carlos,

Thanks for your answer.

Is there a way you can associate sintaxis to easily understand when to use In and =, or a way to order queriy items that is considered correct?

 

Carlos Garcia Navarro
Community Champion
November 16, 2025

Hi Carolina,

'=' is only for one value, while 'in' means 'any of these values' .

Regarding the order of operations this article describes that very well: https://support.atlassian.com/jira/kb/jira-cloud-jql-order-of-operations/

From the article:

Please see the full list of operators and statements listed from strongest binding to the weakest:

  1. Parentheses ()

  2. Comparison (=, !=, >=, IS, IS NOT, IN, NOT IN, ~, !~, ...)

  3. Negation (NOT)

  4. AND

  5. OR

For example, the AND statement has a stronger binding than the OR statement, meaning the query will have a more refined search than the OR statement. In this scenario, the OR statement can return more work items, causing incorrect results when JQL is used.

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