I'm not receiving the confirmation email to aktivate my account and invitation email.

[Vitalij_Vdovenko]

Hello, i'm not receiving the confirmation email to aktivate my account and invitation email from Bitbucket or Jira. My email is vitalii.vdovenko@speechace.com.

[Petter Gonçalves]

Hello Vitalij,

This problem is usually caused by two possible reasons:

1 - The E-mail address of the user invited was not properly configured to receive e-mails when the invitation was sent.

2 - The Atlassian Cloud IPs or Domains can be blocked on your firewall, causing the invitation e-mail sent to be bounced on the suppression list.

To release the e-mail sent, I recommend you to contact our Support Portal so one of our analysts can do it for you.

To avoid this kind of problem in the future, I recommend you to:

- Ensure that the mailbox of the user is properly working before performing the invitation

- Contact your network team to whitelist the Domains and IP Ranges of Atlassian Cloud described in the documentation below:

Atlassian Cloud IP Ranges and Domains

Let us know if it helps.