I lost two factor authentication in the process of changing my cell phone.

[Seungyun Lee]

I use a site called mojng-jira (bugs.mojang.com). In the process of changing the cell phone, the two-factor authentication token disappeared. I can't log in because I've lost my reserve key. What should I do in this case?

[Petter Gonçalves]

Hello @Seungyun Lee

Thank you for reaching out to the community.

I saw that you have already contacted our internal support team about your issue. We will properly support you through that internal issue with the instructions to recover your account.

Thanks!
Atlassian Support

[Brant Schroeder]

Thanks @Petter Gonçalves 

[Brant Schroeder]

@Seungyun Lee welcome to the Atlassian community 

You will need to contact Atlassian support. https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

You can contact them here: https://support.atlassian.com/contact/

If you need help contacting them I can escalate this issue to them.

[Vishwas]

Hey @Seungyun Lee 

Atlassian Support Team will help to recover 2fa codes. They will either reply on this thread stating on the steps or you can reach them here via creating a support request https://support.atlassian.com/contact/#/.

Regards,

Vishwas