“I lost access to my Jira site (anaspec.atlassian.net) Please help restore my account or admin access. I’m the original owner and can verify my email.”
should be free because we are less than 10 people .
Are you the person that set up the product subscription? Are you an Organization Admin or only a Product Admin? Are you able to access any information through https://admin.atlassian.com concerning the site, subscription, or Organization?
When was the last time any of your team successfully accessed the site?
Free subscriptions that have no activity for 120 consecutive days may be deactivated by Atlassian due to inactivity. Could that be the case for your subscription?
I am just another user of the Atlassian products, so I don't have any access to your subscription or information that would enable me to help you directly.
You can start by referring to the guidance on this page:
You may not have sufficient permissions to execute the steps. If that turns out to be the case, you will need to reach out to the Organization Administrator for your cloud site/organization.
If you and your team are not able to execute the steps, you can add more information here about what you observe and I can offer additional advice, or you can reach out directly to the Atlassian Billing, Licensing, and Pricing team by completing the form on this page:
I am a Product Admin for our Jira Cloud site: https://anaspec.atlassian.net . Our team was active on this site, but recently when I tried to log in, I received a message saying:
“Your Atlassian Cloud products are suspended.”
Could you please help me reactivate our account and restore access to our projects? I can verify my admin identity and the associated email address.
Thank you for your help,
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.