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I have an intermittent problem with tickets closing.

Nigel Fantini
Nigel Fantini
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September 17, 2020

I sometimes have issues with either putting in a ticket or a team leader putting a ticket in at my site. We will put it in and in less than a minuit it shows as being closed by a different user. Always the same one. They close more quickly than someone could possibly receive it and read it. 

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Jack Brickey
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September 17, 2020

it sounds like maybe an automation is kicking in here and that automation is being run under the specific user's name. Can you check that possibility?

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Nigel Fantini
Nigel Fantini
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September 17, 2020

It's kind of what I'm thinking too. I'm kind of a neophite user. I wanted to see if this was even possible before I started bothering upper management.

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