I have a problem to change the role for an actual user of Jira

[Maghlazi Mariama]

I want to change the role for a user but i can't cause i always get this message" Vous avez atteint le nombre maximal d'utilisateurs pour votre offre Jira. Pour ajouter cet utilisateur, passez à l'offre supérieure"

[Manoj Gangwar]

Hi @Maghlazi Mariama  Welcome to the community!

You get this message when you exceed the tier of users for which you are paying - not the total capacity of the system. Check your billing to see what tier of user count you have paid for and increase that if necessary.

You can remove license allocations from users by logging into admin.atlassian.com, selecting the site, and clicking the ... button next to the user's name. Then, select Show Product Access, uncheck the box next to the product, and click Save.