I have a date base problem

[harshini]

Database is not connected to Jira . Database is not running please give me proper solution with links.

[Sachin Dhamale]

@harshini 

Welcome to the Atlassian Community

Basic Checks - 

1. First check DB service is running or not. You can also check with your DB admin if you don't have access to the DB

2. If DB server is different then check the Application server and DB server connectivity. check the application server is able to connect DB server on DB port.

you can use telnet command like telnet <DB_server_IP_add> <DB_port> on Application server.

If its working fine then check the application logs and refer the links provided by @Pramodh M 

Thanks,
Sachin

[Pramodh M]

@harshini 

Start with analyzing the logs in Jira Server - Home directory

Here's a KB you could explore if it is of solution

https://confluence.atlassian.com/kb/database-troubleshooting-and-how-to-guides-744326149.html

https://confluence.atlassian.com/jirakb/resolve-database-connection-errors-during-jira-server-startup-872262124.html

Send us the logs you find that is helpful

Thanks