I have jira 7.8.0 in my system. After upgrade to 9.1.0. Database not connected and unfortunately I forget the user id and password. How do I recover. Please help
Hello @Jagjeett Singh .
Hope you have taken the backup of the dbconfig.xml file which will contain the DBname, username, and password from which you can extract it.
Regards,Mayur
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Yes I have used same dbconfig.xml from backup in updated version but same error is showing.
Did you checked weather your database is running or not may be that could be the reason to get this error.
How do I check our database is running or not ?
@Jagjeett Singh have you installed Jira on Linux or Windows ??
Linux
Your database is in the same sever or different server.
You can check with
systemctl status postgresqlor status postgresql-9.6 status
systemctl status postgresql
where postgresql-9.6 you can replace with your database version.
Please check status success is showing
I am waiting please update on this.
I would suggest you to open support ticket with Atlassian Support.
I have already added a question to Atlassain Support thats why reply on that question.
This is Atlassian Community
@Jagjeett Singh You should be able to just update it on the DB server and then update your dbconfig with the new password following the instructions found here for your specific DB https://confluence.atlassian.com/adminjiraserver073/connecting-jira-applications-to-a-database-861253039.html
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