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I disabled insight plugin and now JIra doesnt see Jira Service Management.

Derek November 22, 2021

I disabled the insight plugin and now Jira does not see the Sevice Management. I reenabled it and it still is asking to install it. We never uninstalled the Servce management. Is there a way for Jira to "recognize" or point Jira to see our current installed Service management. 

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PD Sheehan
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November 22, 2021

I've never actually encountered this situation, but here are my suggestions:

First try to just restart jira if you can.

If not, you can try to go to the admin page for "Versions & Licenses"  and attempt to re-install Service Management. If it's already installed, disable it (be sure to select to keep all configurations) and then re-enable it.

Derek November 24, 2021

Thank you for responding. Seems to be a known bug.

https://jira.atlassian.com/browse/JSDSERVER-10845

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