I couldn't add a person whose email ID is different from our organization?

Whenever I try to add a user with gmail ID, it says that the invite couldn't be sent. Why is this happening. How to correct this situation?

1 answer

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Welcome to the community!

Please refer to the below question that has been raised by one of the users for the same reason, Hope it help.

Go to User profile/user then hit on Resend button.

Still not resolved then please create a support ticket to Atlassian as this is Cloud instance.

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It seems to be permission issue, when my role got promoted to site admin, I was able to add the user.

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