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I cannot get email notification about changing new email

HienNT42
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November 13, 2025

Hi,
I change my email in account setting.
But my new email does not get any notification from system.

2 answers

0 votes
Shalini Pradhan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 24, 2025

Hello @HienNT42 ,

Good day! Welcome to Atlassian Community :)

Can you share the Cloud URL that the user account is a part of? This will help me to check and create a support request.

Thank you

HienNt42
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 26, 2025

Hi @Shalini Pradhan 

I has been created new account for new email ,so can you close this post

Thanks!

Shalini Pradhan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 26, 2025

@HienNT42 Thank you for updating :)

0 votes
Valerie Knapp
Community Champion
November 13, 2025

Hi @HienNT42 , thanks for your post. I will flag this to Atlassian as this isn't something we can help with.

Someone will reply to you here.

Best wishes

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