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I cannot delete an issue due to indexing failures

George Tsatsis August 9, 2018

My JIRA instance bugged out and made a subtask a task, and now I am unable to delete said issue to re-make it (I cannot change it's details either):
Error: 

 

The error can be found at https://pastebin.com/1MPMKP3Y

1 answer

2 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 10, 2018

I would recommend trying to follow the steps in the KB Unable to rebuild JIRA application indexes

  1. Stop JIRA
  2. Make a backup of the following directory and all its sub-directories:

    $JIRA_HOME/caches/indexes
  3. Remove that directory and all its sub-directories:

    $JIRA_HOME/caches/indexes

    (info) This will be rebuilt when JIRA is re-indexed

  4. Start JIRA
  5. Perform a locked/full re-index of JIRA

If you are still seeing errors when Jira tries to reindex this data, I would be interested to see what details exist within the stacktrace.

Andy

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