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  • I cannot change my email address in Atlassian because I am informed that the account is managed.

I cannot change my email address in Atlassian because I am informed that the account is managed.

Areopagus
June 30, 2026

I am unable to change my email address in Atlassian (https://id.atlassian.com/manage-profile/email) because I receive the following message:

Captura de Tela 2026-06-30 às 10.43.00.png

However, when accessing the organization account, the administrator does not see any account listed as managed.

Captura de Tela 2026-06-30 às 10.44.30.png

How can this be resolved?

2 answers

1 vote
Nikola Perisic
Community Champion
June 30, 2026

Hello @Areopagus 

Do you have an identity provider? Managed accounts are usually handled by identity providers (Okta, Azure AD, etc.)

Areopagus
June 30, 2026

I dont have any identity provider setup

Captura de Tela 2026-06-30 às 11.19.45.png

0 votes
Jason Krewson
Rising Star
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June 30, 2026

Your account could be managed by a different Atlassian organization, not the one your Org admin is in.

Is this account associated with multiple organizations? If so can you check those?

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