I cannot assign some labels to cards, because they are automatically removed

[Carles Mata]

I have a strange situation lately, where I assign some labels to Jira cards, and they automatically disappear from that card. For example, this one:

This `claude` label is new, so I could think that there's something with that label. But it also happens with a label that we have been using for the last 2-3 years.

We ran out of automations for this period, so it cannot be Jira Automation.

Automation rules for one or more of your products have stopped running because you've reached your monthly limit.

Anyone know where can I find out the reason? I don't see how can I debug this.

Thank you in advance!

[Arkadiusz Wroblewski]

Hello @Carles Mata 

Well @Gor Greyan It’s not just Automation Tools that can do that. Automation itself can also overwrite the current labels if it’s configured incorrectly. There are several possible causes.

[Gor Greyan]

Dear @Arkadiusz Wroblewski

I didn't say, that automation can't do that, but @Carles Mata mentioned that they ran out the automation limit, so the automation itself should not be the reason for this case.

Surely, wrong automation logic can be the reason for this case.

[Arkadiusz Wroblewski]

@Gor Greyan  With this behavior, he could even hit the automation limit, especially if the rule actor is configured as that user.

@Carles Mata  We need more input. Did you check the audit log? Since every instance is unique, it’s always like looking for a needle in a haystack.

[Gor Greyan]

Hi @Carles Mata

Did you check other automation tools, like ScriptRunner(Listeners) or External Integrations (e.g., Exalate, API syncs, apps)?

These can overwrite the Labels field right after you edit it.