I cannot acces to xxxxx.atlassian.net with my old user account.

If your company switched your Atlassian account (especially from a Microsoft login to a new one), your old permissions usually don’t transfer automatically. You’ll need to ask your current organization admin to: Re-add your new account to the site Assign the same admin roles/permissions again If you no longer have contact with the admin, you can try reaching out to Atlassian support, but they typically require verification from your company. Hope this helps 👍

Hi @Joel Moreno,

Apologies for such a delay on our end! 

I’m sorry to hear you were having trouble getting into your account. If that issue is still actual, because account access involves verifying your identity and handling sensitive information (like your email or security settings), we cannot troubleshoot this in a public forum. To keep your account secure, we need to move this to a private conversation with our Support team.

Please take these steps to get help:

• Visit our Support portal.

• If you can't log in to the portal, select "Unable to log in" from the options provided.

• Provide the email address associated with the account you're trying to access.

Our support teams will work with you 1:1 to verify your ownership of the account and restore your access.

Best,

Anastasiia