I can't use the keyboard shortcuts anymore

[Hiroki Nakazato]

I used keyboard shortcuts but recently I can't it. I tried it on another PC and on another account at the same project.What can I try to use it again?

[Ollie Guan]

Hello @Hiroki Nakazato ,

• Click Help > Keyboard shortcuts
• Toggle the Keyboard shortcuts are enabled option in the dialog.

https://support.atlassian.com/jira-software-cloud/docs/use-keyboard-shortcuts/

[Justin B]

Thanks Ollie, but this does not appear to function in my JIRA instance at the moment. This button does not respond at all to mouse clicks, even a ctrl+click just opens a duplicate of the same page.

I also have a test instance of JIRA separate from my corp site, and shortcuts work there just fine.