I can't reset a user password

[Bruno Auersvaldt]

I have to reset a password for one  specific account but the reset link never comes. The email is working but the reset link mail don't come (Isn't in my spam folder).

[Rebekka Heilmann _viadee_ · Accepted solution]

Hi @Bruno Auersvaldt and welcome to the Community,

I escalated your question to the Atlassian Team on this Forum. If you have a Standard license you could also contact the Support directly.

[Bruno Auersvaldt]

Hi @Rebekka Heilmann _viadee_ appreciate the support!

I'll take a look at direct support.