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I can't reset a user password

Bruno Auersvaldt
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July 21, 2025

I have to reset a password for one  specific account but the reset link never comes. The email is working but the reset link mail don't come (Isn't in my spam folder).

1 answer

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4 votes
Answer accepted
Rebekka Heilmann _viadee_
Community Champion
July 21, 2025

Hi @Bruno Auersvaldt and welcome to the Community,

I escalated your question to the Atlassian Team on this Forum. If you have a Standard license you could also contact the Support directly.

Bruno Auersvaldt
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 21, 2025

Hi @Rebekka Heilmann _viadee_ appreciate the support!

I'll take a look at direct support.

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