I can't reactivate my account

[adobelis]

The self-service option sends me in a loop through my account settings, then the support homepage. I enter all the information in, and there is no reactivation option. I can see my account as inactive, but clicking reactivate sends me to help, which eventually sends me back to my billing page and the inactive accounts tab. There is no call to action "Request reactivation". The "reactivate" button in billing sends you back to the beginning of the loop?

Any idea how to address this? I guess there is no email or ticketing option for free accounts. 

The account in question is: dobelis.atlassian.net

Thank you to anyone who can help or advise, much appreciated.

[Andy Heinzer]

Hi @adobelis 

Sorry to hear about this problem.  You should be able to enter your email address and the site URL or SEN number in order to create the billing ticket needed to reactivate the site.  I have gone ahead and created this request for you over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3079770

Someone from our customer advocate team should be able to help you with reactivating the site.

[adobelis]

It was inactivity, but I am back in a mode where I would like to use JIRA again and continue with the projects I left off there.

The licensing team link leads me to the same circle of links I experienced before:

• https://www.atlassian.com/company/contact/purchasing-licensing#/ -- then I enter my information, and it links me to the billing docs:
• https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/, which links me to my billing page:
• https://admin.atlassian.com/billing/a2afa4e6-8c05-419c-acfc-6ed05fc73d91, where based on instructions I go to my "inactive" subscriptions and click "Reactivate", which takes me back to:
• https://www.atlassian.com/company/contact/purchasing-licensing#/

A complete circle, without ever actually being allowed to request reactivation.

[Trudy Claspill]

Hello @adobelis 

Welcome to the Atlassian community.

How did your account become deactivated?

Have you tried reaching out to the Licensing team here:

https://www.atlassian.com/company/contact/purchasing-licensing#/

[adobelis]

Hi @Trudy Claspill , thank you!

My account was deactivated due to inactivity, but I am back in a mode where I would like to use JIRA again and continue with the projects I left off there.

The licensing team link leads me to the same circle of links I experienced before:

• https://www.atlassian.com/company/contact/purchasing-licensing#/ -- then I enter my information, and it links me to the billing docs:
• https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/, which links me to my billing page:
• https://admin.atlassian.com/billing/a2afa4e6-8c05-419c-acfc-6ed05fc73d91, where based on instructions I go to my "inactive" subscriptions and click "Reactivate", which takes me back to:
• https://www.atlassian.com/company/contact/purchasing-licensing#/

A complete circle, without ever actually being allowed to request reactivation.

Note: I posted the above as an "answer" to my own question, but I'm reposting now as a "reply" to your answer. Just to be clear, my issue is still unresolved, because none of the pages in the circle of links I describe above actually issues a request for reactivation, although the calls to action look like they would! Instead, I click on those links/buttons and I end up back where I started.

Thank you again,

Arthur

[Trudy Claspill]

I am flagging your post to bring it to the attention of Atlassian team members.

As a user community we can't directly access your account or your account information, but an Atlassian team member should be able to investigate and provide more assistance.

[khm-development]

I am having the same issue, the email that notified my team our account had been deactivated includes directions for requesting re-activation, and links to the support page that does not give you the option to make the request.

Losing our account's data is unacceptable for my company, as we will lose many important code repositories, and we need to get this addressed asap.

[Andy Heinzer]

Hi @khm-development 

I am not seeing any existing Jira Cloud sites under your account.  Could you please clarify which site this is for?  Could you please share some more details about which site has been deactivated.  With this information I can create a support ticket on your behalf if need be.

Thanks

Andy