I can't log in to Jira Cloud App IOS v 61.0.0

[Jim Conte]

I can no longer log in to my Jira Cloud App for IOS after changing my password recently.

I can confirm the password is correct and works on Desktop.

Jira Cloud App: 61.0.0

IOS: 11.4.1

Device: iPhone 8+

First Login:

Click login from main screen. Enter email and password.

fails, and goes to the main App screen.

Seems like it ignores the attempt. or some other failure occurs.

Second Login: 

Click login from main screen. Enter email and password.

We couldn't log you in

We're having trouble logging you in. Wait a moment and try again.

Then, there's a spinner on the screen, and it's frozen. I have to quit the app to try again.

[AhmadDanial]

Hi, Jim.

My initial suspicion on this relates to the caching issue on the iOS device itself. With that being said, can you please proceed to clear the cache on your iPhone / iPad by referring to the steps in the article below?

• How to clear the cache on iPhone or iPad

If that does not help, I suggest you to delete and reinstall the Jira mobile again. Please let me know how it goes on your end. Thanks.