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I can't locate my SEN with this new Jira Cloud!

Leandro Augusto de Souza Pachega
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September 12, 2025

Hey all!

I'm a Org Admin but I can't locate my SEN! When i"ve tried the URL https://www.atlassian.com/purchase/my/ no one licenses are showing to me. All Apps that are installed in my org site don't show the SEN number and I can't locate my invoice inside the Billing menu to find out the SEN.

 

Anyone can help me please?

1 answer

0 votes
Mikael Sandberg
Community Champion
September 12, 2025

Hi @Leandro Augusto de Souza Pachega,

Welcome to Atlassian Community!

You need to go to admin.atlassian.com, and if you are on the new centralized admin UI (all the menu options are on the left) click Billing and then Manage for the app you need the SEN for. This will bring up the Subscription screen and the SEN is listed with the instance name right under to app name.

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