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I can't delete my account How can I delete my account?

Deleted user
December 2, 2025

I want to delete my account as the title is

I can't delete my account when it says I can't delete it, but let me delete my account right away

2 answers

0 votes
Nikola Perisic
Community Champion
December 3, 2025

Hello @[deleted] 

Did you go to Account settings -> Account preferences -> Delete account?

What error message do you receive?

Deleted user
December 3, 2025

User is last billing admin of a transaction account that has one or more active entitlements.

 

•  User is last billing admin of a transaction account that has one or more non-cancelled subscriptions.

Here's what it's about

Nikola Perisic
Community Champion
December 3, 2025

@[deleted] 

To proceed, you must either cancel the subscription or assign another user as the billing administrator before attempting to delete your account again. You can manage your subscriptions and billing contacts through admin.atlassian.com/billing. 

https://community.atlassian.com/forums/Confluence-questions/deleting-account/qaq-p/3064956

Like Staffan Redelius likes this
0 votes
Sebastian Krzewiński
Community Champion
December 3, 2025

Hi @[deleted] 

 

Please contact with Atlassian support (https://support.atlassian.com) to clarify this. If delete account action is disabled for you, there is a strong reason why. They will be able to help you.

 

Regards,
Seba

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