I can't create epic. Getting "Something's gone wrong" error.

[Vincent Lau]

Hi, I just migrated from Jira standalone server to Jira cloud. And I can't create epics. The error window says "Something's gone wrong - Our team has been notified. If the problem persists, please contact Atlassian support". Because it doesn't tell me what has gone wrong, I don't know where to start.

[Andy Heinzer]

Hi @Vincent Lau 
I created a support request on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1011210

I can't see a clear reason for this behavior, but perhaps if we can get your data access consent, someone from our support team can investigate your environment more closely to see if we can learn more about what is causing that error.

[Vincent Lau]

Hi Andy, thanks for creating the request. Sure I've permitted data access.

[Trudy Claspill]

Hello @Vincent Lau 

Welcome to the Atlassian Community.

With that message, as it states, if the problem persist it is recommended that you contact Atlassian Support. That would be done at

https://support.atlassian.com/contact/#/

However, if you are on the free subscription, as the tags on your post indicate, then you can't open a support case, and you will get redirected here to the community.

Are there any other users of your system? Do they have the same problem?

I'm going to tag this post to bring it to the attention of the Atlassian Team.

[Vincent Lau]

Hi Trudy,

Thanks for getting back to me. Yes we are on the free subscription and yes all of our users see the same error when trying to create an epic.