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I can't change the status of a main task

Sebastian Correa
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July 30, 2024

 

Hello. I have a task and its subtasks created with an automation. User A had the tasks and subtasks assigned to them, the status is "created" and the reporting is Automation for Jira.  User A was a project administrator. We removed the project administrator, jira software, and made user B, who was a developer on the project, as administrator.

User B was able to move all the subtasks to Done but was unable to do so with the main one. The flow to finish has no condition. It only happens in that project, the others work normally.

I, as a site administrator, cannot move to Done either. I see the message "You do not have permission to change the status of this issue."

What could have happened?

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Answer accepted
Hans Polder _Devoteam_
Community Champion
July 30, 2024

@Sebastian Correa ,

Normally, this should really be caused by something in the workflow.

Are you sure that you've checked the workflow for the Task, not the sub-task (as then can be different)?

Please share some screenshots of the workflow assignment/configuration in the affected projected, the workflow itself, and an example from another project where there are no issues. 

Sebastian Correa
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 30, 2024

Thanks for your reply @Hans Polder _Devoteam_.
Opening the flow for capture, I discovered in a transition that I had not studied, the condition that prevented progress.
Indeed the problem was with the workflow!

Like Hans Polder _Devoteam_ likes this
Hans Polder _Devoteam_
Community Champion
July 30, 2024

Nice! Good to hear :)

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