I can't access the tickets we have in our Jira https://sourceatlantic.atlassian.net/

[Perez, Jestine]

When I'm trying to access specific ticket https://sourceatlantic.atlassian.net/browse/EFE-162 browser is just redirecting and redirecting unlimitedly, and the specific ticket is not loading and giving me the below error:
"

It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again.

If you continue to see this error, raise a support request."

In addition, when I tried to relogin my account I don't see any tickets created from past years from my dashboard. It says:

Something went wrong on our end

If this keeps happening, share this information with your admin, who should contact support.

Hash xxxxxxxxxxxxxxxx Trace xxxxxxxxxxxxxxxxxxxx

[Shalini Pradhan]

Hello @Perez, Jestine ,

Good day! Welcome to Atlassian Community :)

Few questions:

• Are you the only user unable to access the ticket: https://sourceatlantic.atlassian.net/browse/EFE-162 or other users as well?
• Is there any other tickets that you are unable to access or just this one?
• Have you tried logging out from your account, clearing cookies and cache, login again and try accessing?
• Is there any security level configured for this issue?

Thank you!

[Tudor Tofan]

Hi @Perez, Jestine !

As @Trudy Claspill said, you are not entitled to support while on a Free plan.

However, a small hack in this situation would be to start a free Standard / Premium trial. This way, you would be able to raise a ticket here: https://support.atlassian.com/contact -> tehnical issues and bugs.

Maybe this will speed up a solution.

[Trudy Claspill]

Hello @Perez, Jestine 

Welcome to the Atlassian community.

Per your post tags you are using a Free subscription, so you wont' be able to open a support request.

I have flagged your post here in the community forum to raise it to the attention of Atlassian Team members. They should get back to you within 2 business days.