I can't access my board due to error 500

[Deleted user]

Error type: 500 - Internal server error
Log reference: f807a114-082e-4564-95f5-2b0de17b8b17

I can't access my project in demo phase.
Via workarounds I can go to my project settings, but it gives an error message when I want to go to my board.

[Angélica Luz]

Hello @[deleted],

Thanks for reaching out to Community!

Allow me to step in and help you with this issue.

I was able to check that you are a site administrator on the site and you are a member of the group site-admin only. 

With that said, I believe that you are facing this issue because you are not part of the groups administrators, jira-administrators and jira-software-users.

Usually, these groups are the ones that give permissions to create and access projects. 

Please, go to > Administration or > User management and add the groups to your profile.

After that, test accessing the project again and let us know if it works.

Regards,
Angélica

[John Funk]

Hi Martin - Welcome to the Atlassian Community!

Is that the only board you go to that gives you and error? 

What type of project is it - Next-gen? Classic?

It might be a problem with the underlying filter for the board. Can you execute that filter by itself with no problems?

[Deleted user]

Hello John,

The problem is with the Classic projects. I can't view board neither I can't create any other classic projects. I able to create Next-gen projects I see. 

The filter itself, I can execute without any problems. 

So I'm not aware where the problem might be. 

[John Funk]

So, I would try to copy the existing Board and see if the Copy has the same problems.

If so, then I would try to create a new board from scratch and see what happens. 

[Deleted user]

Not working. 

So these are the problems:
- I can't create a new classic project
- I can't create a new board within an existing project
- I can't view my board in existing projects

What I can do:
- execute the filter, click on a story or epic to view the details
- I can go to the settings of the project

but there it ends for what I see 

[John Funk]

Are you sure you still have Jira Administrator privileges? 

[Deleted user]

Yes I'm still a Jira Administrator in my project as I can go to the settings and modify