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  • I can't access my account. It's saying Contact your Jira administrator to request application access

I can't access my account. It's saying Contact your Jira administrator to request application access

Keith Chikomo
I'm New Here
I'm New Here
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May 15, 2026

I can't access my account. It's saying Contact your Jira administrator to request application access

1 answer

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Fabio Racobaldo _Catworkx_
Community Champion
May 15, 2026

Hi @Keith Chikomo ,

are u on a cloud or a data center instance? Btw, it seems that you have not permission to access your instance. Try to ask internally within your company.

Fabio

Keith Chikomo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 15, 2026

Thank you Fabio. It's on cloud sir. I have been using it but just work up saying i can't access.

 

Fabio Racobaldo _Catworkx_
Community Champion
May 15, 2026

hey @Keith Chikomo , please ask to a Site/Org admin to check App permission settings.