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I can not access project

Punch1
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July 31, 2024

 

While using it, it suddenly shuts down and shows the image as shown in the picture for no reason.
https://abbonproject.atlassian.net/jira/software/projects/SAFEAPP/boards/5

3 answers

1 vote
Marc - Devoteam
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July 31, 2024

Hi @Punch1 

Check if you have installed a marketplace app that is not free after 30 days.

Disable this app and remove it via the Atlassian administration, billing and manage subscriptions.

1 vote
Dommalapati Chandrababu Naidu
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July 31, 2024

Hi @Punch1 ,

 

Welcome to Atlassian Community! 

As mentioned in Atlassian cloud notification, your Atlassian subscription might ended.  

Kindly reach out to your organization admin or if you have permissions to check billing status. 

 

Thanks,

Chandrababu

 

0 votes
Hans Polder _Devoteam_
Community Champion
July 31, 2024

Hi @Punch1 

Welcome to the community!

Keep in mind that we don't have access to your environment itself as this is a public forum. Additionally, you attempted to share a picture (it seems), but it failed. Can you please try adding it again? I'm curious to see which message you're getting.

Did you always have this issue, or were you able to use the board successfully before? Are you the admin of the project?

Punch1
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July 31, 2024

The problem is that I am an Admin and when I go to check, I do not find any outstanding bills in the system.

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