I can no longer login to JIRA and in order to report the problem, you need to login. Help?

[Tracy Mooney]

I have my ID/PW saved in my browser and have been using JIRA for 2 years.  Now when I go to my project, I'm not logged in and when I try to login, I get an error (see below).  I click Log Out and try to log back in and get the same error.  I can't contact support, because you have to be logged in to do that.

[Warren · Accepted solution]

Hi @Tracy Mooney 

I've put a link to this question on a Slack channel that Community Leaders use with Atlassian staff as well - hopefully someone will get in touch soon

[Warren]

Some of my thoughts :

Have you tried a different browser?

Have you tried clearing the cache / cookies?

[Tracy Mooney]

I use Chrome.  I tried MS Explorer and was able to login.

[Daniel Eads]

Hey Tracey,

We experienced an intermittent issue earlier today where Jira Cloud wasn't available for some users. It's cleared up at this point - would you be able to try logging in again?

Cheers,
Daniel | Atlassian Support

[Tracy Mooney]

I still cannot login via Chrome.

[Daniel Eads]

Hm - given that it's working in another browser, can you try clearing your cache/cookies in Chrome? As a heads-up, this will expire any active sessions you have with other websites as well and you'll need to log back in other sites.