I am using JIRA 4.1, I need to integrate with BMC remedy.If a issue created in JIRA, it should create a ticket in Remedy.

[naganathan]

And also need to prepopulate certain remedy field information in JIRA screen in dropdown. Please let me know a better approach for it.

Thanks

[Nic Brough -Adaptavist- · Accepted solution]

You'll need to find or write something that can do this.  On the JIRA side, the minimal stuff you probably need is post-functions or listeners that can poke stuff into Remedy, and I'd look at the database fields for the "populate Remedy data in JIRA screen"

I'd strongly recommend a look at the Connector provided over at https://marketplace.atlassian.com/plugins/com.go2group.connectall as well - I know it's been used to bridge the gap in a few places

(Of course, a "better approach" is, by far, "stop using Remedy", but I know it is inflicted on a lot of us and there's not a lot we can do)

[naganathan]

Thanks Nic

[naganathan]

How to populate the Remedy field data in JIRA screen? Do i need to push all the data to JIRA table? or look the remedy table from JIRA-Is this possible in JIRA 4.1?

[Nic Brough -Adaptavist-]

You won't be able to "push into a table" - you cannot update data in a JIRA database while it is running (and you should avoid it when it's not running too) Again, I'd have a look at the "database fields" in the marketplace - they can use a remote database as a source of field options.

[naganathan]

How to invoke a webservice from JIRA 4.1 version?

[Nic Brough -Adaptavist-]

Depends on how your webservice expects to be invoked. You can write code to trigger anything you want in a post-function or listener, so the question really isn't about JIRA, it's about how your external stuff is called.