I am unable to receive 8 digit verification code to my mail box to login and access JIRA. Plz help.

[Jai Chandra]

I am unable to receive 8 digit verification code to my mail box to login and access JIRA. I've checked across all folders including Junk, but of no use. Could some from the support please check if my email ID is added to Suppression list. Or is there any other issue which is preventing the verification code from reaching the mailbox?

[Dave Mathijs]

Hi @Jai Chandra welcome to the Atlassian Community!

Are other managed accounts within the site/org receiving the verification code without issues? Are you the only one not receiving it?

[Jai Chandra]

I have raised a support ticket and got the reply that my email id is under suppressed list due to the below error in logs.

554 5.7.1 [internal] recipient address was suppressed due to customer policy.

Got a resolution. They have unsuppressed it and now I am able to receive the verification codes and login to access JIRA. Thanks !

[Dave Mathijs]

Great to hear it got resolved! Thanks to click the green 'Accept answer' button if my answer helped you.