The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources
  • Community
  • Q&A
  • Jira
  • Questions
  • I am unable to receive 8 digit verification code to my mail box to login and access JIRA. Plz help.

I am unable to receive 8 digit verification code to my mail box to login and access JIRA. Plz help.

Jai Chandra
Jai Chandra
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
July 25, 2024

 

I am unable to receive 8 digit verification code to my mail box to login and access JIRA. I've checked across all folders including Junk, but of no use. Could some from the support please check if my email ID is added to Suppression list. Or is there any other issue which is preventing the verification code from reaching the mailbox?

Watch
Like Be the first to like this
691 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Dave Mathijs
Dave Mathijs
Community Champion
July 25, 2024

Hi @Jai Chandra welcome to the Atlassian Community!

Are other managed accounts within the site/org receiving the verification code without issues? Are you the only one not receiving it?

View More Comments
Jai Chandra
Jai Chandra
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
July 25, 2024

I have raised a support ticket and got the reply that my email id is under suppressed list due to the below error in logs.

554 5.7.1 [internal] recipient address was suppressed due to customer policy.

Got a resolution. They have unsuppressed it and now I am able to receive the verification codes and login to access JIRA. Thanks !

 

Like • Dave Mathijs likes this
Dave Mathijs
Dave Mathijs
Community Champion
July 25, 2024

Great to hear it got resolved! Thanks to click the green 'Accept answer' button if my answer helped you.

 

Like
Reply
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security