I am unable to login into my JIRA management tool

[ankur]

I  am unable to login into my JIRA management tool

1. Username - [email address removed for privacy]

[Samuil Enchev]

Hi @ankur

I’m sorry to hear you’re having trouble getting into your Jira management tool. I previously attempted to raise a ticket on your behalf to speed things up, however, because account access involves verifying your identity and handling sensitive information (like your email or security settings), our internal security protocols require the request to come directly from you.

To keep your account secure, we need to move this to a private conversation with our Support team. Please use the following template to ensure your request is routed correctly:

Please take these steps to get help:

• Visit our Atlassian Support: Pricing, Billing, & Licensing | Atlassian.

• Under How can we help you? select Your Account

• Under Choose a topic select Log in issues

• From there, you can attempt to reset your password

• Alternatively, keep scrolling and click on Need more help?
• Describe your issue in the Your Question box and add any relevant attachments

• Click Submit

Our support teams will work with you 1:1 to verify your ownership of the account and restore your access as quickly as possible. Thank you for your patience as we ensure your data stays protected!

Regards,
Samuil

[Tomislav Tobijas]

Hi @ankur ,

Just a note that this is a public forum and people here are mainly Atlassian customers just like yourself.

As for the issue - Do you see any specific message when trying to log in to your Jira?

Also, are you an Org or Jira admin for your site? If not, I'd recommend reaching out to your Jira administrator, manager or IT department for them to try to direct you to appropriate channel or to try to troubleshoot this. 👈

Also a note - if you're trying to access your free Jira site, which you haven't used for a while, it might be the case that it was deactivated as per data retention policies.

Lastly, related to official channels, here's the service desk for official Atlassian Support.
Note that you need to have a paid subscription in order to raise a ticket here.

Cheers,
Tobi

[M Chandra Shekar]

Hi @ankur Do you have an error message? What exactly are you seeing? We can suggest next steps.

[Marc -Devoteam-]

Hi @ankur 

Are you the Org admin of the instance or just a user, or can't you just not login, then reach out to the org administrator.

As this is a free instance, when was the last time this was used?

In relation to Atlassian fair use policy on free instances, instances not used will be suspended and on no response delted.

The org admin of the instance will be notified that this will happen, based on activity on the free instance.

Fro now I have requested assistance from an Atlassian Support employee, this can take up to 2 busines days.

Keep an eye on this post, as the agent will pley here and will need details of your instance.

[Samuil Enchev]

Hi @ankur

I've raised ticket with Atlassian's Billing and Licensing team on your behalf. Ticket key is CA-4005146.

Please be on the look-out for an email notification about this issue.

Regards,
Samuil