I am unable to delete a particular user having commented issues

[Madhu Reddy]

I am having limited user access for Jira, Now I want to delete the user who left the organization. He is having some commented issues, so that I'm unable to delete the particular user.

Now I have to delete that particular user to add new user.

Please suggest a better way to come out of this.

[Madhu Reddy]

ok Thanks Guys David Garcia [DEISER]  Nic Brough [Adaptavist]

[david]

@Madhu Reddy don't worry, deactivated users don't count for the license limit

[Madhu Reddy]

Currently my user count is 50. Even after deactivating one user, it is showing as 50

[Nic Brough -Adaptavist-]

Yes, and deactivated users do not count towards your licence limit.

[Madhu Reddy]

Hi David/Nic, Disable means deactivating ?

By Deactivating the user, it will not reduce the user count. 

FYI, I am having limited user access. So , I have to delete old employees in order to add new comers.

Thanks.

[Nic Brough -Adaptavist-]

Deleting users is bad practice.  

Disable the user instead.

[david]

Hi @Madhu Reddy the best practice is not deleting users but to disable them. This will prevent you from having problems. Is that an option?

Cheers,

David