I am receiving this error when trying too set up application links over SSL com.atlassian.sal.api.ne

[Jack Minchin]

com.atlassian.sal.api.net.ResponseException: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

Proxy over SSL. Works when set up with ordinary http.

[Shannon S]

Hi Jack,

I have just a few questions for you.

• What sort of Application Links are you setting up? 
• When you bypass the proxy and use only SSL, does it work? 
• Can you show us the full stack trace that occurs when you receive that error? 
• What is the provider of the SSL? 

Thank you!

Shannon

[Jack Minchin]

Good Morning, 

I managed to bypass the proxy for the applinks by opening a separate http connector, which has pretty much sorted the problems, apart from still getting the following error on the Activity Stream: 

In answer to your questions: 

1. Im setting up applinks between confluence, JIRA software and BitBucket. 

2. Bypassing the proxy but still using SSL seems to provide the same error.

3. How can I find this? 

4. I'm using Certbot / lets encrypt. 

Thanks,

Jack 

[Shannon S]

Hi Jack,

Can you run through the diagnosis from this page? 

• Unable to Connect to SSL Services due to PKIX Path Building Failed

For information on how to review the Jira Server logs and obtain the stack trace, have a look here:

• Where are the application server logs?

You may need to reach out to your server admin for help with this.

One more question; are your Bitbucket/Confluence/Jira instances on the same TLD and are they all using this SSL or only Jira?

Regards,

Shannon