I am not receiving verification code on outlook

[AnhTruong]

Hi,

My email is: <email_removed>

The provision for confluence/jira is provided but I'm not able to verify my account. Unable to receive the verification code at my E-mail. I have tried re-send or check Junk-mails but nothing's here.

[Theodora Boudale · Accepted solution]

Hi @AnhTruong and welcome to the community!

Your email address was on our suppression list because we received a hard bounce response from your mail server when we attempted to send you an email.

I went ahead and removed your email address from the suppression list, can you please try requesting a new verification email now?

Just a heads up, I removed the email address from your post to protect your privacy.

Kind regards,
Theodora

[AnhTruong]

I can receive the code now. Big thanks to you, @Theodora Boudale. 

[Theodora Boudale]

That's good to hear and you are very welcome.

Please feel free to reach out if you ever need anything else!

[AnhTruong]

@Ben Could you please take a look at this?