I am not receiving user email invitations for @accenture.com adresses. Are they blocked?

[Tobias Fleischer]

I am not receiving user email invitations for @Accenture.com adresses. Are they blocked?

I would like to explore the Jira SW Free cloud edition with <= 10 users before deciding to go for paid version. But no email invirtations or password reset emails to @Accenture.com email adresses is working.

Why is that? 

[Angélica Luz]

Hello Tobias,

Welcome to Atlassian Community!

I saw that there are many bounces on more than 1000 email addresses for this domain. 

I removed the bounces from the addresses that already had an account on your site and now they should receive notifications. I tried to remove the bounces for all addresses but since there are more than 2000 bounces, it didn't work, so I removed it from the users with an account on your site only.

Regards,
Angélica

[Prashant Sultania]

Hello @Tobias Fleischer

It seems that Atlassian.com domain is not whitelist in Accenture firewall. You will need to raise the ticket with network team/security team/firewall team to whitelist the domain.

In this way you will start receiving the notifications and regular emails.

Thanks

Prashant Sultania

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