I am not able to start my jira data center after doing some housekeeping activity

[Tariq Rana Sona]

I am not able to start my Jira data center after doing some housekeeping activity. While opening the Jira URL I am getting "Jira had trouble starting" page with below errors. I tried all the possible ways suggested on Atlassian page "Troubleshoot a Jira Data Center/Server startup failed error", but nothing worked.

"System plugins failed to start: We haven't been able to start all the required system plugins
We couldn't start the following plugins:
Jira Projects Plugin (com.atlassian.jira.jira-projects-plugin)
Atlassian Jira - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)
Gadget Directory Plugin (com.atlassian.gadgets.directory)
Atlassian Jira - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
Atlassian Jira - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
Atlassian Jira - Plugins - REST Plugin (com.atlassian.jira.rest)"

For Jira, I have two Linux vms servers where one for application and another one for Jira database (Oracle). My Jira is hosted on nginx web server.

Has anyone any idea how to fix this issue.

[Kai Krause]

Hi,

please frist check the logs for the "real" error. 

The UI message is generic.
check:

<JIRA_INSTALL>/logs/atlassian-jira.log

Here you will find hoefully the real error . 

BR
Kai 

[Tinker Fadoua]

@Tariq Rana Sona  I agree with @Kai Krause  Logs are the very first place to check and see what went wrong.

Please share with us only once you hide any confidential information

[Benjamin]

Hi @Tariq Rana Sona ,

As other have mention is to check the log for additional clues. For the time being are you able to reverse the steps of your clean up activity, so you can get the system back up for the time being. If any system mandatory files were cleaned up, there will definitely be issues if those don't get retrieve back. 

Thanks,

Ben

[Arkadiusz Wroblewski]

Hello @Tariq Rana Sona 

I agree with @Tinker Fadoua  and @Kai Krause 

The UI page is only showing the symptom. With that many failed system plugins, I would first look for one common root cause in atlassian-jira.log, not at the plugin names themselves. Atlassian’s startup KB says those plugin lists are often random and usually point to an underlying startup/plugin problem. 

You mentioned “housekeeping activity”, can you clarify exactly what was deleted or changed before the restart? For example: anything under JIRA_HOME/plugins, JIRA_INSTALL/work, JIRA_INSTALL/temp, or any file ownership/permissions? Plugin cache and permission problems are common causes for this pattern. 

If possible, please share the first relevant ERROR / Caused by block from <JIRA_HOME>/log/atlassian-jira.log after masking sensitive details. That will be much more useful than the browser error page.

[Tariq Rana Sona]

@Arkadiusz Wroblewski  Thank you for your suggestion. I am checking the logs and will share the error message very soon.

[Arkadiusz Wroblewski]

Okay. We will be in touch.