I am not able to access jira when i connect laptop with my mobile hotspot,keeps on loading.

[Payal Baisoya]

On connecting with wifi, it works. Please suggest a resolution.

[John Funk]

Hi @Payal Baisoya  - I assume you got this working? 

[zoheb.mamoo]

Hi @John Funk I face the same issue with jira while using my mobile network. Everything else in the internet works including Atlassian products like confluence and bitbucket.

[John Funk]

I agree with Nic's comment below. If it's working with WiFi but not your hotspot then your mobile company is probably blocking something with the hotspot. You might contact them to see if there are details about that. 

I just tried it again on my laptop with my mobile hotspot and it worked fine.

[Olga Videc]

Hello @Payal Baisoya 

First what Nic said could be the cause.

Secon thought that crosses my mind, maybe your Atlassian site has IP allowlisting?  When you say wifi you mean at home or in the office?

Your site cloud have extra security, it is explained  here 

https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/

Are you a site admin? If you aren't please contact him to check if your site has IP allowlisting.

BR, Olga

[Nic Brough -Adaptavist-]

It's probably not white/blacklisting - they will give you a "can't connect at all" error message pretty much instantly.

But it absolutely is worth checking.

[Nic Brough -Adaptavist-]

Welcome to the Community!

Your mobile hotspot has something wrong with it, if the load works ok over wifi