I am getting a "transaction failed" and "internal sever error" while trying change the state

[Gagana]

I am getting a "transaction failed" and "internal sever error" while trying change the state

My workflow supports the change of that state, but still it is not working. 

Kindly help me with the same. 

Also facing issues in editing permissions of a filter too. It succcessfully saves but when i check it again , the permissions are not changed. 

Kindly help me with the same

[Cristian0791 · Accepted solution]

Hi Gagana,

For the State Change Issue: Even though your workflow supports the change, check if there are any additional conditions/validatiors or required fields that might be causing the hiccup. Sometimes, clearing your browser cache or trying again later can help. If it still doesn’t work, the Jira logs or support team might provide more insights.

For Filter Permissions: If the permissions aren’t saving, try refreshing your browser or clearing the cache. Sometimes, changes might take a moment to reflect. If the issue persists, there might be a configuration glitch, and reaching out to support could be the next best step.

Hope this helps!

[Gagana]

Thanks a lot.

Clearing the cache and redeploying the workflow for that state change worked fine for the 'state change issue'. 

Clearing the cache worked fine for the filter Permissions as well.

[John Funk]

Hi Gagana - Welcome to the Atlassian Community!

Can you share some more details? Like what you were doing when the error happened and maybe a screenshot of the error?